User commitment

Dear user,
Thank you very much for your trust and support. We sincerely welcome you to use our products! With sincere hospitality and credibility as the foundation, good reputation is the accumulation of sweat and time of the enterprise, dedication and effort, a promise of money, Zheng Tai will always be your trustworthy friend. Hope our high quality service can create and extend value for you!
Commitment to users:
1. Purchase machinery by telephone: you can directly purchase our products by telephone. Our company will consign and deliver them to the factory.
2. Product quality warranty: with the valid invoice and warranty card of the purchased product, you can enjoy the after-sales service of one-year warranty for the whole machine and two-year warranty for the main parts.
3. Product knowledge transfer: to teach you the correct operation and use methods and simple maintenance knowledge of the product.
4. Agent maintenance machinery: if your machinery is not products of Zhengtai company, our company will also provide you with paid inspection and maintenance services.
After sales service process

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1Fill in information
You can directly and simply describe the fault information of the machine tool, and fill in your detailed address and contact information. -
2Booking order
After filling in the information, click "submit information" to complete the order reservation operation. -
3Service technician receiving order
After receiving your order, the technician will contact you as soon as possible to confirm the machine tool failure and make an appointment. -
4On-site Repair
The maintenance technicians will come to your door for the maintenance service of machine tools and equipment within the time limit agreed with you -
5Confirm maintenance plan
After you agree on the maintenance plan and price, the engineer will start to repair your equipment -
6Confirm maintenance results and pay on site
After the repair is completed, the technician will show the repair results to you. If you confirm the results, the technician will pay for the repair on site.

After-sales application
